<![CDATA[Test]]>https://test-7qqqud.jellypod.comPowered by Jellypod (https://www.jellypod.com)Thu, 05 Nov 2026 13:08:41 GMTSat, 24 Oct 2026 13:40:11 GMTyesafbe3418-ebc1-480d-9b15-128a457691d5Jim HetzelTest Podcast FormatsTest Podcast FormatsepisodicJim Hetzelfeed+e5411755@podcasts.jellypod.comfalse<![CDATA[Pizza Hut’s AI Lesson for Airline Retailing]]>https://test-7qqqud.jellypod.com/episodes/a58b473e-0681-40a8-9fbc-6ff885d201f5a58b473e-0681-40a8-9fbc-6ff885d201f5Sat, 24 Oct 2026 14:05:43 GMT11Eric Marketts talks with Jim Hetzel, author of the LinkedIn article “Airlines Are Making the Same AI Mistake That Just Cost Pizza Hut $100 Million,” about the allegations surrounding Pizza Hut’s Dragontail rollout and the lessons for airline retailing. They explore data sharing and incentives, the human workflows automation can erase, the realities of NDC servicing and adoption, and the risks of becoming dependent on a single distribution partner.

Show Notes

]]>Jim HetzelEric Marketts talks with Jim Hetzel, author of the LinkedIn article “Airlines Are Making the Same AI Mistake That Just Cost Pizza Hut $100 Million,” about the allegations surrounding Pizza Hut’s Dragontail rollout and the lessons for airline retailing. ThEric Marketts talks with Jim Hetzel, author of the LinkedIn article “Airlines Are Making the Same AI Mistake That Just Cost Pizza Hut $100 Million,” about the allegations surrounding Pizza Hut’s Dragontail rollout and the lessons for airline retailing. They explore data sharing and incentives, the human workflows automation can erase, the realities of NDC servicing and adoption, and the risks of becoming dependent on a single distribution partner. Show Notes A win for travel advisors: American Airlines scraps controversial NDC ...: https://www.travelweekly.com/Travel-News/Airline-News/American-Airlines-reverses-course-punitive-NDC-strategyfalse00:09:58full